Our success as a lifetime, trusted health partner has to begin with engaging our consumers and establishing a relationship of trust and reliability from the very beginning. By definition, Medicaid enrollees have relatively fewer resources. They also often face barriers to the care they need. Together, we and our care provider partners must address that lack of resources and barriers to care through comprehensive care management and coordination if we are to help these patients improve their whole health.
All of that informs our future-oriented work, which includes expanding access with remote and virtual options, using personalization to build trust, boosting care management and coordination for our enrollees' care providers, and streamlining authorizations and data sharing to ensure timelier access to care. A value-based care approach, therefore, is vital for the health and well-being of the most vulnerable people in our communities and those who care for them.